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Refund Policy

ALL SALES ARE FINAL – NO RETURNS OR EXCHANGES

If you wish to cancel your purchase, please send an email to shannon@rocospirits.com within 24 hours. Our team will make every effort to accommodate your request whenever possible. Order requests made after purchase cannot be guaranteed, additional fees to process any requests may apply.

Carriers may make up to three attempts to deliver the product with an adult signature. Number of carrier attempts may vary.

We DO NOT offer refunds if your alcohol order is returned to us after multiple attempts or due to address issues. We are charged $20 for all returned packages that are not delivered after maximum attempts had been made, and another $20 if we want to attempt delivery again, so we can not offer refunds on account of this unless you are willing to pay the extra $40 worth of charges.

We will offer refunds or replacements for any products that are damaged during shipping or below satisfaction. Issues must be reported within 30 days of delivery.

*Photos are required in order to process any claims of damages or leaks. Please contact shannon@rocospirits.com to file a claim.